Terms & Conditions

Working with Veterinary Approval

Nia Ball of Pentland Canine Massage respects the Veterinary Surgeons Act 1966 & Exemptions Order 2015, and always gains prior veterinary approval before working with a dog. A signed Owner Consent and Veterinary Approval Form must be completed and signed by your dog’s vet in advance of your first appointment, and either emailed to Pentland Canine Massage in advance or brought with you on the day.

Coronavirus (COVID-19)

If you have:

• symptoms of a respiratory infection such as coronavirus and have a high temperature or do not feel well on the day of your appointment, or

• a positive coronavirus test result within the 5 days preceding your appointment, please contact Pentland Canine Massage to rearrange the appointment.

If you would like face coverings to be worn, or you would like to request that other measures to reduce the risk of spreading infection are put in place for your appointment, Pentland Canine Massage is happy to discuss this with you when confirming the details of your appointment.

Payments

Payment for your dog’s treatment must be made immediately following each appointment. Payment can be made by cash or bank transfer (but not by debit or credit cards).

Cancellation

If an appointment needs to be cancelled or rearranged, please give Pentland Canine Massage as much notice as possible. Cancellations within 24 hours of an appointment will incur a £10 charge, and a missed appointment or a cancellation within 1 hour of an appointment will incur the full treatment fee, payable before subsequent appointments are scheduled.

Late Arrivals

Late arrivals may not receive a full treatment, as only the remaining time allocated to your appointment may be available. The fee for the full treatment time will be charged.

Pet Insurance

Some insurance companies will cover the cost of your dog’s treatment, as Clinical Canine Massage is covered by many pet insurance policies under complementary therapies. Policy holders should check with their individual insurance provider. Pentland Canine Massage cannot deal directly with your insurance provider, and will provide payment receipts to you for making insurance claims.

Terms and Conditions version 1.0, December 2022